Returns and Refunds

Returns and Refunds

Last updated: July 17, 2026

60-Day Money-Back Guarantee

Eligible products purchased directly from the Relyvanta online store may be returned within 60 days after delivery.

To request a return, contact:

returns@relyvanta.com

Include your order number and the email address used during checkout.

Return Eligibility

To qualify for the voluntary guarantee:

• the request must be submitted within 60 days after delivery;
• the product must have been purchased directly from Relyvanta;
• proof of purchase must be available;
• all included wraps, controllers, cables and accessories must be returned;
• the product must not be damaged through misuse, unauthorised modification or failure to follow the instructions.

Opened or used products are not eligible.

Return Instructions

Contact us before sending a return.

We will provide the correct return address and instructions.

Return address:

Weststraße 1, 06773 Gräfenhainichen

Return Shipping Costs

For voluntary returns after the statutory withdrawal period, the customer bears the direct return-shipping cost unless we agree otherwise.

Refunds

For an approved voluntary return, the product purchase price will be refunded.

Refunds are normally issued to the original payment method after the returned product has been received and inspected.

Please allow [NUMBER] business days for inspection and refund processing.

Damaged or Incorrect Products

If a product arrives damaged, defective or incorrect, contact us promptly and include photographs or video where reasonably possible.

Mandatory statutory consumer rights remain unaffected.

Warranty

Relyvanta does not currently offer a lifetime warranty.

Any reference to a “Lifetime Warranty” should be removed from the product page unless separate and precise warranty terms are created.