Privacy Policy

Privacy Policy

Last updated: July 17, 2026

1. Controller

The controller responsible for this online store is:

Mateo Kunert
Trading as: Relyvanta
Weststraße 1, 06773 Gräfenhainichen
Germany

Email: privacy@relyvanta.com

2. Personal Data We Process

We process personal data where necessary to operate our Shopify store, process orders, accept payments, arrange delivery, answer customer enquiries, prevent fraud and comply with legal obligations.

This may include:

• name;
• billing and shipping address;
• email address;
• telephone number, where provided;
• order and payment information;
• IP address and device information;
• messages sent to customer support.

3. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process customer, order, technical and payment-related information where necessary to operate the store, checkout and fraud-prevention functions.

4. Orders, Payments and Delivery

Information required to complete an order may be shared with payment providers, shipping carriers, fulfilment partners and other service providers involved in processing the order.

These providers receive only the information reasonably necessary to provide their services.

5. Contact Requests

When you contact us, we process the information supplied in order to respond to your request.

6. Cookies

Our website uses necessary cookies for functions such as security, checkout and the shopping cart.

Optional analytics, advertising or marketing technologies are used only where legally permitted and, where required, after consent.

7. Marketing Emails

Marketing emails are sent only where permitted by law. You may unsubscribe at any time through the unsubscribe link included in the email.

8. Retention

Personal data is retained only for as long as necessary for the relevant purpose or as required by law.

9. Your Rights

Subject to applicable law, you may have the right to request:

• access to your personal data;
• correction of inaccurate data;
• deletion;
• restriction of processing;
• data portability;
• withdrawal of consent;
• objection to certain processing.

You may also lodge a complaint with a competent data protection authority.

Privacy requests can be sent to:

privacy@relyvanta.com

10. Changes

We may update this Privacy Policy when our services, providers or legal obligations change.

This policy must be reviewed before installing additional services such as Meta Pixel, TikTok Pixel, Google Analytics, review applications, chat tools or external newsletter providers.